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Operations Team Leader

Cebu Career Center, Incorporated
Rm. 32, Almase Building, Osmeña Boulevard - Philippines
Postal code: 6000
Industry: Services
Number of employees: 10-50

Posted:26 Month

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Duration of employment:

Permanent

Career field:

Business, Management and Administration

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 years

Location of Job:

Cebu, Philippines

Permanent Business, Management and Administration Less than 35,000 PHP Bachelor degree 2 years Cebu, Philippines

Description:

Job description

  • 1 year at least as a Team Leader.
  • Good experience with Customer experience metrics such as NPS/VOC/NRS and Resolution/FCR whichever they call it.
  • Substantial coaching experience
  • Knows RCA
  • Sales experience is a plus but that can be taught.

 

Job Type: Full-time

Salary: Php25,000.00 - Php32,000.00 per month

 

Benefits:

  • Pay raise, Annual salary increase for good to excellent employees
  • Night difference pay

  • Medical insurance (HMO)

  • SSS, PAG-IBIG and Philhealth

  • Paid Training

 

Schedule:

  • Shift system

 

Supplemental pay types:

  • 13th-month salary
  • Potential incentives (account assigned based)

 

Experience:

  • Team Leader: 1 year (Preferred)

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