Call Center Agent (permanent WFH)

Job Description:

• Outbound calls for surveys, lead generation, event invitation and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Respond to emails
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

Qualifications:

• Excellent English communication skills
• Typing Speed: at least 40WPM
• Ability to work under pressure
• Ability to multitask, prioritize and manage time efficiently
• Customer orientation and ability to adapt and respond to different types of personalities
• Intelligent
• No BPO experience required; fresh graduates are welcome to apply

MUST HAVE the following equipment:

• Hardware: Laptop/Desktop (at least Pentium processor and 4 GB RAM)
• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
• Internet connection: Wired connection; minimum of 10 Mbps
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype

So, why join us?

• Permanent work-from-home
• Full Time and Long Term Employment
• Basic Salary + Government Mandated Benefits
• Internet allowance, Bonuses and other incentives
• Salary will be based on: Skills, Attitude, Performance, Attendance
• US and Canadian clients
• Shift: Graveyard Monday to Friday
• Training: less than a month

WE LOOK FORWARD TO MEETING YOU!