Travel Account I Call Center Reps I Hs/Undergrads

Job Responsibilities:

• Call clients to remind them of their upcoming reservation or to tell them if something about their reservation has changed.

• Arrange travel for business and vacation customers

• Determine customers’ needs and preferences, such as schedules and costs

• Plan and arrange tour packages, excursions, and day trips

• Find fare and schedule information

• Calculate total travel costs

• Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions

• Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas

• Give advice about local weather conditions, customs, and attractions

• Make alternative booking arrangements if changes arise before or during the trip

• Make reservations for planned travel, including hotels and airlines

• Follow up with clients about travel plans and make adjustments as needed

• Coordinate the use of bonus miles and other rewards that clients want to use