Call Center Agent Cagayan de Oro Site

Job responsibilities:

• Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.

• Improves client references by writing and maintaining documentation.

• Participates in the development of client training programs by identifying learning issues; recommending instructional language.

• Accommodates client disabilities by recommending devices and techniques.

• Avoids legal challenges by monitoring compliance with service agreements.

• Improves system performance by identifying problems; recommending changes.