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Call Center Agent DAVAO Site

Metacom
Eastwood - Philippines
Postal code: 1100
Industry: Telecommunications
Number of employees: 50-200

Posted:19 Month

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Duration of employment:

Permanent

Career field:

Customer Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

High School

Location of Job:

Davao City, Davao del Sur, Philippines

Permanent Customer Service Less than 35,000 PHP High School Davao City, Davao del Sur, Philippines

Description:

Job Responsibilities:

• Answers phone calls and provides important information/ assistance to clients.

• Checks mail, fax, and internet mail to provide customer assistance.

• Manages computer/online guidelines for the purpose of responding to customer queries.

• Communicates with customer on the phone or using written correspondence to take care of concerns.

• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.

• Follows escalation procedures as needed.

Qualifications:

-be at least 18 years old
-Good Communication Skills
-be at least an HS graduate (old curriculum), K12 graduate, college undergrad, or college graduate
- be amenable to shifting schedules and work onsite.

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