To be a passionate individual to deliver personalized and memorable experiences for clients and customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service. To know their way around a computer and be comfortable supporting customers through phone, and email.
JOB DUTIES
- Answer incoming calls and make outgoing calls to book jobs and quotes
- Make follow up phone calls, SMS or emails when needed
- Take responsibility to resolve customer queries and follow through to completion
- Develop and establish working relationships with potential customers and repeat customers
- Calls and collects customer information, and promote products and services through outbound calls
- Comprehend product or services information sheets, relay to customers in simple terms
- Assists customers with their requests, orders, and inquiries and create sample request/s forms when requested
- Provide customer service that meets or exceeds customer needs
- Utilize coaching and feedback provided to improve performance
- Data entry
SKILLS & QUALIFICATIONS
- Basic computer knowledge and typing skills
- Must be friendly, outgoing and have a conversational tone of voice
- Must have a clear speaking voice and be able to communicate well over the phone
- Must be able to follow set procedures including the ability to read scripts verbatim
- Excellent time management and problem-solving skills
- Ability to think creatively and use initiative to work independently
- Extremely organized and has strong ability to work on multiple tasks simultaneously
- People focused, work well as part of a team with great collaboration
REQUIRED SKILLS / SOFTWARE
- Must be friendly, outgoing and have a conversational tone of voice
- Basic computer and typing skills
- Must have a clear speaking voice and excellent phone manners
WORKING SCHEDULE : 7:00 AM TO 3:30 PM
SALARY RANGE : PHP 25K TO PHP 35K PER MONTH
WORK ONSITE ONLY
CLARK PAMPANGA, PHILIPPINES.