Non voice agent

Job Responsibilities:

Providing support and guidance to customers through written communication channels

. Resolving customer complaints and issues through written communication channels

. Updating customer accounts and records. Conducting research and gathering information to resolve customer inquiries and issues.

Collaborating with other departments or teams to ensure customer issues are resolved efficiently.

Qualifications:

• With or without BPO Experience

• At least High School Graduate (Old curriculum) / ALS Graduate

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

• Ability to multi-task, organize, and prioritize work