CSR - Dayshift Account - Pasig

We are looking for candidates with (CSR) working experience for our (Financial Account)

Job Responsibilities:

• Respond to customer inquiries via phone, email, and chat regarding account information, billing, and payments
• Resolve customer complaints and disputes in a professional and timely manner
• Process customer transactions, such as payments and account adjustments, accurately and efficiently
• Follow up with customers regarding outstanding balances and payment arrangements
• Update customer account information and maintain accurate records
• Adhere to strict security protocols to protect customer information
• Meet performance metrics, such as call handling time and first-call resolution rate
• Continuously improve product and process knowledge through ongoing training and development
• Provide excellent customer service and maintain a positive, empathetic demeanor
• Collaborate effectively with team members to resolve complex customer issues.

Qualifications:

• Has at least 1 year of BPO experience
• Reached College level of education
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize and prioritize work
• Good to Excellent English Communication Skills
• Fully Vaccinated
• Has valid NBI clearance

What we offer:

Club Memberships98

At Metacom, we invest in our employees’ well-being which is why we offer discounted club memberships for different lifestyle hobbies such as mountain climbing, gym memberships, sports clubs, etc.

Credit and Loans Assistance

Nothing is certain in life, we may encounter situations that would require unforeseen expenses. A family member suddenly needs more money than usual, prices of goods increase due to inflation, tuition fee rates continue to skyrocket, etc. Here at Metacom, we offer short-term loan assistance to cover the costs of personal expenses.

Health Benefits

Employees may have up to three (3) dependents covered by our medical insurance. One of the challenges that most people face is a lack of proper coverage when a medical emergency occurs. At Metacom, we take good care of our employees so they can concentrate on their own work without having to worry about their health or the well-being of their families.

Management Program

We have plenty of leadership training programs available. We offer Six Sigma Training, Blue Ocean Strategy Seminars, and other management programs that will help advance our employees’ careers with us. We don’t just teach people to be great managers here, we teach them to be leaders. That's why Metacom is currently ranked one of the best in the country.