Local Financial Campaign - TagLish and Dayshift

Job Responsibilities:

• Answers phone calls and provides important information/ assistance to clients.

• Checks mail, fax and internet mail to provide customer assistance.

• Manages computer/on-line guidelines for the purpose of responding to customer queries..

• Communicates with customer on the phone or using written correspondence to take care of concerns.

• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.

• Follows escalation procedures as needed.

Job Requirements

• Completed 2 years in College
• With 3 months Call Center Experience
• Good Communication Skills
• Amenable to work Onsite in Taguig
• At least 18 years old and above