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Call Center Representative: Hiring Fast Facts

Sapient Global Services
Baliuag, Bulacan, Philippines - Philippines
Postal code: 3006
Industry: Telecommunication company
Number of employees: 200-500

Posted:20 Month

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Duration of employment:

Permanent

Career field:

Health and Safety

Salary (Monthly):

Less than 35,000 PHP

Location of Job:

Cubao, Quezon City, Metro Manila, Philippines

Permanent Health and Safety Less than 35,000 PHP Cubao, Quezon City, Metro Manila, Philippines

Description:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

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