Concierge

• Handles customer requests on behalf of our clients, via phone, email, and/or chat. 
• Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests. 
• Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.
• Strives to leave the customer with a positive customer experience feeling after every contact. 
• Provides accurate and timely information regarding requests. 
•  Applies high quality customer service guidelines when fulfilling customer requests. 
• Shares feedback about destination and service trends with team. 
• Works with team and resources such as suppliers and accredited providers to provide customer with requested service. 
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers. 

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree
• At least 2 years of working experience in the related field is required for this position.
• At least 2 years of working experience as a Customer Service Representative in a Travel Account is an advantage
• With excellent PR and communication skills
• Willing to work in Pasig City
• Full-Time position(s) available.