Customer Service Representative

Job Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Benefits:

• Account Driven Incentives and Bonuses
• HMO Life Insurance
• Paid Training from Day 1
• 13th Month
• Pay Bonus Pay
• Performance Bonus and many more.

Minimum Qualifications:

✓ At least High School Graduate (Old Curriculum)

✓ We accept Non-BPO / No BPO experience with excellent communication skills.

✓ Fresh Graduates are accepted here.

✓ With BPO experience is an advantage.