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Posted:21 Month
Duration of employment:
Permanent
Career field:
Hospitality and Tourism
Salary (Monthly):
Less than 35,000 PHP
Location of Job:
Quezon City, Metro Manila, Philippines
Description:
JOB RESPONSIBILITIES:
• Answer the telephone promptly and in a polite and professional manner
• Schedule appointment correctly - review appointment date, time, location, and provider name with a caller.
• Inform caller of items to bring to the appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Ability to handle confidential and sensitive information.
• Ability to communicate effectively on the telephone.
• Ability to exercise good judgment to handle calls appropriately.
• Ability to demonstrate good customer service.
• Utilizes medical acceptance criteria to screen and schedule appointments for new patients, to ensure optimal efficiency in clinic operations.
• Communicates clearly and professionally in all patient communications.
• Manage inbound and outbound phone activity from multiple accounts and end users for order placement,
• Manage inbound and outbound phone activity from multiple accounts and end users for order tracking
• Manage inbound and outbound phone activity from multiple accounts and end users for isurance verification
• Manage inbound and outbound phone activity from multiple accounts and end users for all other related insurance inquiries, medical
• Work in collaboration with Operations and Logistics to determine the delivery of shipments/ supplies.
• Work in collaboration with team members to ensure the service needs of customers are being met with outstanding service levels.
• Work in collaboration with 3rd Party Billing Partners for insurance-related inquiries.
• Work in collaboration with Sales and Reimbursement for proper implementation
• Assist with placing, replacing, crediting, and tracking, orders received via email and or fax
• Identify trends and communicate results to the management staff, sales force, and the customer