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Customer Support Associate

Metacom BPO
North Edsa Road, Quezon City, Metro Manila, Philippines - Philippines
Postal code: 1100
Industry: Services
Number of employees: 500-1000

Posted:20 Month

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Duration of employment:

Permanent

Career field:

Human Services

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Location of Job:

Quezon City, Metro Manila, Philippines

Permanent Human Services Less than 35,000 PHP Bachelor degree Quezon City, Metro Manila, Philippines

Description:

  • Informs clients about services available and assesses customer needs.
  • Provides well-designed instruction, training, and assistance to lower-level staff.
  • Provides assistance, training, and troubleshooting support to lower-level staff.
  • Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
  • Prepares standard reports to track workload, response time, and quality of input.
  • Resolves telephone messages and delivers information and facts/recommendations to users.
  • inspects mail, fax, and email to deliver client services.
     

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