Business Analyst

The Role

We know it can be tricky to apply for roles, wondering if the position is right for you and if you and your experience are suitable for the part. Many people won't apply for roles unless they feel that they tick every single box. At eFlex, we look for many different skills and abilities, and we're always looking for how new team members can add to eFlex and our culture. So if you don't think you quite meet all of the skills listed, we'd still love to hear from you!

What you'll be doing

• Reviewing client and business nature along with the project requirements and introducing more effective and efficient methods of completing the set project.

• Developing standards and procedures for the set projects and training internal and external stakeholders as and when required.

• Reviewing data collected through requirement gathering sessions and analyzing important business data and presenting the required sign-off documents, User Manuals and Change Request Forms.

• Identifying and bridging the gaps which arise during the execution of the project between the technical perspective and business perspective for both client and the company.

• Developing comprehensive business requirements documents by facilitating working sessions with business SME’s

• Evaluating existing business processes to formulate business improvements

• Coordinating with team members in the organization to create or improve workflows

• Educating other departments on new processes, sharing ideas, and taking feedback

Minimum Requirements

• 3 years of project Leadership experience

• 5+ years of progressive IT experience

• Bachelor's Degree in Computer Science, Information Technology or Equivalent

• At least 2 years experience as a business analyst

• Previous experience of analyzing and in-depth understanding of the requirements using techniques such as use cases & scenarios, user stories, business rule analysis, process diagrams and data flow diagram

• Proven experience of defining and documenting requirements/user stories across brands/projects

• Strong written and verbal communication skills including business and technical writing skills

• Flexible and has the ability to deal with change and perform other duties as assigned

What you'll enjoy at eFlex

• We live our values as playmakers, obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.

• We offer a COMPETITIVE SALARY AND BENEFITS package. This includes a comprehensive HMO, optical reimbursements, and 13th Month Pay.

• Opportunity to Work-From-Home

• Recharge and go on your next getaway or simply take time off for yourself through our flexible personal & sick days. We want our team to be happy and healthy :)

• We support our employee's career growth and development by offering opportunities for promotion.

About eFlexervices

eFlexervices is a 20-year-old BPO company providing exceptional quality and unwavering trust. Our partnership approach to the business allows us to match the right talent to every organization we support. We invest in people to optimize performance and maximize efficiency. We work hard to produce the highest possible results for our partners.

Performance is the underlying foundation that drives eFlexervices. We deliver the metrics our partners expect through proper recruitment and heavy investment in the right people.

Deep integration within our partners' organizations drives our team to take ownership of their work. This stakeholder mindset pushes higher performance, better quality, and longer retention.