Customer Service Executive (Mandarin Speaker)

You will play an important role in:

•            Handling all inbound calls, chat & email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

•            Exceeding customer expectation in terms of customer service & accurate information.

•            Working in a team to achieve the required KPI elements and SLA. To be successful in this role, you will need to have:

•            Ability to communicate in Mandarin.

•            Interactive personal skills that fit the team and customer environment as well as adapt to change

•            Ability to work in a fast-paced environment

•            SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.

•            You are required to work on rotational shifts.

•        Working experience in the service industry will be an added advantage for this position. How this career will benefit you:

Career Path:

•        You will have the opportunity to climb the corporate ladder to a managerial role in the future.

•            STAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.

•            Additional benefits - Shift allowances, Performance incentives and Overtime claims