IT Technical Field Engineer- Makati City

OB QUALIFICATIONS

• Open for FRESH GRADUATES.
• must be a graduate of bachelor's degree.
• willing to work onsite and on a shifting schedule.
• Amenable to do field work in BGC,  Ortigas and Makati.

JOB DESCRIPTION

• Exposed in providing troubleshooting and support in hardware and software applications and components.
• Provide incident and request management support to all end user devices.
• Recommend and apply solutions, including on-site repair for remote users.
• Provide support to end users relating to hardware and software, computer applications.
• Establish exposure with end user service level agreements (SLA)
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.

BENEFITS

• Health Insurance
• Life Insurance
• HMO
• Accidents Insurance Plan