Internship - Customer Success Specialist

• To ensure total customer satisfaction and customer success
• To provide first level support to the local and oversea customers
• To be the main communication channel with customers
• To perform product testing and evaluation from customer's perspective
• To keep track and follow-up on all open issue with development teams.
• To prepare and maintain product documentation, knowledge base, user guides and help documents
• To formulate training contents, plan and conduct trainings to the customers
• To provide feedback to internal teams for continuous improvement
• To develop concepts, graphics and layouts for product illustrations, which includes but not limited to design on logos, brochures, and creating videos.

Pre-requisites:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical), Business Studies, Business Management, Customer Service or equivalent.
• Excellent interpersonal collaboration and coordination skills
• Able to work independently with positive thinking and result-oriented
• Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction
• Knowledge in Windows, Linux operating system and networking is added advantages
• Practical knowledge in computing hardware, electronics and networking is most preferable
• Able to support customers remotely and on-site
• Willing to travel and work over-time, over weekend and on night-shift if and when required
• Effective communication skills in BOTH English and Mandarin in both verbal and written is a MUST in order to support China customers
• Able to perform translation from English content into Mandarin Chinese, or vice versa
• Strong organizational skills, comfortable managing multiple competing priorities
• Fresh graduates and experienced candidates are encouraged to apply

Additional Information:
- Flexi-working hour
- Monthly parking loan
- Medical claim
- Pantry refreshments
- Charity appreciation reward