Salesforce Administrator

Responsibilities:

• maintain user licenses (create/deactivate user accounts)
• maintain security including sharing rules and object/field visibility
• design, create and maintain user roles, profiles and hierarchies
• reassign accounts, contacts, and opportunities in response to personnel changes
• monitor application storage usage and highlight storage limitation risks
• create and maintain fields, views, reports, dashboards, and other salesforce.com objects and functions
• optimise page layouts to improve end-user adoption / usability
• manage system changes without interruption to the user (across sales and service clouds)
• manage all existing processes that impact/relate to Salesforce.com
• support processes related to community cloud (e.g., product registration, checking asset creation, etc.)
• create custom objects when necessary
• maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment
• create new reporting capabilities and respond to ad hoc reporting requests as needed
• build and manage report folders for reps to improve sales efficiency
• continually seek ways to further enhance the end-user experience
• develop process documentation and field maps
• run data-quality dashboards
• run and perform data de-duplication processes
• import business data on behalf of the users
• support installed managed packages (e.g., NewVoiceMedia, Cloudingo, etc.)

Top 5 Skills:

• Salesforce
• Workflow
• Process Builder
• Triggers
• Visualforce

Requirements:

• IT or business degree and a significant relevant industry experience
• Salesforce.com Administrator certification (essential)
• Salesforce CRM Experience (essential)
• Salesforce Marketing Cloud experience (highly desired)
• experience with CTI Adaptors / Telephony Integration with Salesforce, preferably NewVoiceMedia (highly desired)
• strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
• detail oriented and self-starter with strong written and interpersonal skills
• ability to work independently, as well as part of a team
• great communication skills with enthusiastic personality
• analytical in nature with the ability to place customers first
• ability to demonstrate initiative
• solid time management and attention to detail