Technical Support Advisor

Job Function:

Tier 1 Agent:

· Addressing and resolving inbound customer support inquiries.

· Working with internal cross-functional partners to resolve customer inquiries.

· Achieve & maintain target performance and on-time metrics.

· Ensure each inquiry is “resolved” form the customer’s perspective.

· Understand common customer pain-points and actively contribute to a knowledge base of resolution.

· Identify opportunities to elevate best practice positioning and help center content creation.

· Possess a service-oriented mind set and approach to work, delivers value through service.

· The ability to thrive in a dynamic, team-focused environment.

· The ability to comprehensively research and review complex problems to determine the best solution.

· Able to demonstrate experience developing and exercising strong judgement skills.

· Stays cool under pressure.

· The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs.

· Eagerness and ability to work in fast-paced, startup-like environment.

· Self-starter/self-motivated to achieve top performance standards.

· Teachable attitude and commitment to a growth mindset in the workplace.

· Demonstrated commitment to upholding a culture centered around core values.

· Identify opportunities to improve ad products and the customer experience, serve as the VOC.

· Demonstrated ability to work and collaborate within a team.

· Ability to prioritize and manage tasks within a sometimes chaotic environment.

· Exceptional written and verbal communication skills, exceptional phone etiquette (B2 CEFR Standard at minimum).

Qualifications:

· Fresh Graduates of Technical Related field are encouraged to apply.

· Bachelor Degree graduate or Diploma in any related field. (atleast 1 year of experience in Customer Service).

· Must be fluent in speaking in English language as candidates will communicate with English speaker customers.

· Amenable to work at Kuala Lumpur Sentral.

-Type of Employment: 3-4 months (extendable)