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Call Center Agent

Posted:25 Month

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

High School

Minimum experience required:

2 years

Location of Job:

Bacolod, Negros Occidental, Philippines

Permanent Marketing, Sales and Service Less than 35,000 PHP High School 2 years Bacolod, Negros Occidental, Philippines

Description:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies