Customer Service Clerk

Job description

Responsible for checking all consummated sales transactions based on established systems and procedures.

Key Accountabilities

1. Daily Operations

· Consistently follow and abide by the company’s established policies and procedures.

· Wrap and seal the items in appropriate plastic bags and attach customers' copy of the sales invoice/tape receipts.

· Check and verify accuracy of cashier's entries on sales invoices/tape receipts against merchandise purchased by customer/s.

· Request cardholder to sign on the charge invoice/sales draft then check signature and picture of cardholder to verify authenticity.

· Check, verify and confirm validation of credit memos/manually prepared invoices against tape receipts and tags on merchandise.

2. Customer Engagement

· Ensure high levels of customers’ satisfaction through excellent service.

· Acknowledge the presence of customers, listen and pay attention to their needs.

· Attend to customer complaints with eagerness and understanding.

Skills

Strong Communication Skills

Customer Service Skills

Analytical Skills

Knowledgeable in Microsoft applications

Qualifications:

- Must be a graduate of any 2 year course

- Preferably with related experience

- Can start ASAP & Amenable to work in SM Iloilo

Job Type: Full-time

Salary: Php450.00 per day

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Paid training

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary