Description:

Responsibility

Position: CUSTOMER SERVICE OFFICER (shift) - Contract Employment *- Fresh graduates are encouraged to apply.

Work Location: Kuala Lumpur / Kelana Jaya / Taman Tun Dr Ismail

Job summary

To handle inbound, outbound, escalation calls and e-mail correspondence from customers, providing customers with answers to their technical issues, general and product enquiries as well as giving billing information provided by the system. Each Customer Service Professional will ensure that each transaction is handled in a way that contributes to overall customer satisfaction and increases customer loyalty.

Job Responsibility

To gather from the customer all the information necessary to fulfil their requirement and enter accurately into the appropriate system.
To verify the customer’s identity according to defined verification processes.
To provide customers with information on client’s products and services accurately & efficiently.
To answer queries on the product where the required information is easily accessible in the system and to escalate any more complex enquiries or requests to the relevant teams.
To act as the first line of contact for customer complaints and issues, handling as many as possible with first call resolution or escalating when appropriate.
To log call outcomes accurately in the customer management system and ensure that notes made are sufficient to enable any agent to take a follow-up call from the customer.
To complete any additional tasks as required by the Team Leader.
To ensure work part of a team to achieve all individual and operational objectives.

Requirements

Minimum SPM (pass) with 1 year working experience in related field / Certificate / Diploma / Degree holders.
Fresh graduates are strongly encouraged to apply. Training will be provided.
Excellent interpersonal, communication and interaction skills
Willing to learn and work on shift with an open attitude.
Pleasant personality with excellent telephone etiquette and admirable behavioral traits.
Team-oriented and aptitude for problem-solving.
Basic keyboard and computer skills.
Sound knowledge of computer networking would be an added advantage.
Good spelling, grammar, and comprehension skills
Fluent in spoken English & Bahasa Malaysia. However, additional allowance will be provided for Mandarin speaker.
Familiar with Microsoft Office.
COVID-19 considerations: A complete 3 doses of Covid-19 Vaccination is a must to enter workplace.

Benefits

Why you should join us:

Salary Package

Attractive remuneration package (Good basic salary up to RM2200 per month, allowances up to RM1420 per month, performance bonus, etc) depending on your qualification and language proficiency.
Overtime pay for extra hours of work
Contribution to EPF/SOCSO/EIS
Annual Leave
Panel Clinic
Contract length: 12 months (renewable based on performance)

Additional Benefits

Job Post

Customer Service Officer