Customer Service Representative

"OVER THE PHONE PROCESS"

JOB DESCRIPTION/ROLE:

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.

-Responding promptly to customer inquiries

-Communicating with customers through various channels.

-Acknowledging and resolving customer complaints.

-Knowing our products inside and out so that you can answer questions

-Keeping records of customer interactions, transactions, comments, and complaints.

-Communicating and coordinating with colleagues as necessary

-Providing feedback on the efficiency of the customer service process.

-Managing a team of junior customer service representatives

-Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS:

• At least 18 years old and above
• Fresh College graduates are welcome to apply
• High school grad(old curriculum)/SHS graduates are also accepted
• With or without BPO experience (with experience is a plus)
• Excellent communication skills
• Perfect for newbies
• Amenable to work onsite (Ayala, Makati City)
• Can start ASAP