Customer Service Representative

OnlineFactory.asia is looking for Customer Service Representative. It is an inbound voice account for an International famous fashion e-commerce client.

Join our team as CSR:

· Main task is to answer call, email & chat of the customers’ queries of an International famous fashion e-commerce client.

· Give the best support to the customers that will lead to sales

· Solve tricky and hard cases by collaborating with the team members

· Being proactive in providing feedback for product & service improvement

· Maintaining the integrity and ensure to be compliant with the processes

What we are looking for:

· Candidate must have good command of English Language at the same time.

· Preferably someone who has experience working as a Customer Support representative for at least 3 months in a BPO company

· Candidate should be amenable to work on-site (located in San Andres Bukid Manila close to PNR San Andres station)

· Experience in using Zendesk is a plus but is not required

About OnlineFactory.asia

OnlineFactory.asia is providing expert solutions in E-Commerce. We offer high quality offshore outsourcing services in Manila with an in-house Scandinavian management team.

We want to help our online clients to be more competitive by offshore outsourcing services such as Customer Support, Content Management and Influencer Marketing.

We will do it by our Loyal Humble Performers. The driving force behind success is people. We are a diverse, creative and skilled workforce with a part Scandinavian management. We believe in the blend between the Scandinavian and the Filipino culture.