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Customer Service

SC GLOBAL RESORCES SDN BHD
LEVEL 2, 5-5 3, JALAN MEDAN PUSAT BANDAR 8A, SEKSYEN 9, - Malaysia
Postal code: 43650
Industry: Consumer and Products
Number of employees: Less than 10

Posted:28 Month

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Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 3,000 MYR

Qualification required:

High School

Minimum experience required:

2 years

Location of Job:

Bandar Baru Bangi, Selangor, Malaysia

Permanent Marketing, Sales and Service Less than 3,000 MYR High School 2 years Bandar Baru Bangi, Selangor, Malaysia

Description:

  • Manage incoming customer service requests
  • Identify and resolve customer issues 
  • Handle customer feedback and complaints
  • Keep track of interactions with proper documentation 
  • Provide accurate and complete information 
  • Explain multiple solution to the same problem 
  • Develop lasting relationships with customers
  • Speak with potential new customers about the product 
  • Upsell current customers with appropriate product recommendation 
  • Coordinate with fellow agents to provide a consistent experience 
  • Escalate technical issues to the appropriate party 
  • Provide feedback on internal tools and processes

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