Dayshift Customer Service Representatives

Job roles: 

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Qualifications:

·         Less than a year of working experience considered. Preferably one year of experience doing appointment setting

·         Must speak English fluently and possess professional verbal and written communication skills including active listening

·         Must be familiar with the different MS Office applications

·         Applicants must be willing to work in Ecoland Phase 1, Matina, Davao City

·         Must be fully vaccinated

·         Willing to start immediately