E-commerce Operation Assistant

Requirements:

• Must be able to speak in Mandarin/BM/English.
• Those with relevant job experience are preferred.
• Diploma/Degree or higher academic qualitifications in any relevant fields.
• Computer literate and numerate.
• Good time management ability.
• Target oriented and ability to work under pressure to meet targets.
• The ability to solve problems and make decisions, as well as think laterally and offer creative solutions.
• Write and edit product content that will be published on e-Commerce websites/portals.
• Knowledgeable of the e-Commerce space that includes marketing strategies, product development, competitive strategies, consumer research, industry trends and usability best practices.
• Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
• Familiarity with web design and a keen eye to detail.
• Excellent communication and collaboration skills.
• Analytical and multitasking skills.
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Provide support in other areas of Media Marketing, Email Marketing, SEO, Keyword Research, Google Analytics, and Paid Social Media.
• Be a subject matter expert to assigned product categories.
• Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc) to stay organized.
• Coordinate order processing, delivery and returns of customer orders.
• Ability to multitask and meet deadlines while maintaining attention to detail.
• Manage the operations for good service.
• Manage the service quality and customer satisfaction.

Working Hours: -

• Monday to Friday 9:00AM - 6:00PM
• Saturday 9:00AM - 4:00PM