Healthcare Associate

• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.
• Facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging.
• Provides basic information to customers on accounts, orders, payments, products, and services
• Provides general information to customers on Company policies, procedures, and programs
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions