Healthcare Call Center Agent

• Answer telephone promptly and in a polite and professional manner

• Schedule appointment correctly - review appointment date, time, location, and provider name with caller.

• Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

• Ability to handle confidential and sensitive information.

• Ability to communicate effectively on the telephone.