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Posted:7 Month
Duration of employment:
Permanent
Career field:
Science, Technology and Engineering
Salary (Monthly):
Less than 35,000 PHP
Qualification required:
Bachelor degree
Location of Job:
Iloilo, Philippines
Description:
Job Qualification:
- Educational Backgroud in Information Technology, Computer Science, or any related courses.
- Atleast 1 year experience in similar role.
- Knowledge in computer hardware, operating systems, and common software applications.
- Excellent verbal and written communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Eagerness to learn and adapt to new technologies.
Job Description:
- Respond to user inquiries and issues through various channels, including phone, email, and ticketing system.
- Provide technical assistance for hardware, software, and network-related problems.
- Log and categorize incidents in the service management system.
- Perform initial triage to identify and prioritize issues based on urgency and impact.
- Diagnose and resolve Level 1 technical issues independently.
- Escalate complex problems to Level 2 or Level 3 support as needed.
- Collaborate with other Service Desk Analysts and IT teams to share knowledge and improve support processes.