Customer Service Representative

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.

Ideal Candidate

• You have at least 6months experience, ideally within a Customer Service, Telesales or Helpdesk / Technical Support role.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have excellent communication and interpersonal skills.
• You are a strong networker & relationship builder
• You are adaptable and thrive in changing environments
• You are a strong team player who can manage multiple stakeholders
• You are willing to work onsite.