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Nonvoice-Call Center Agent

Sapient Global Services
Quezon City - Philippines
Postal code: 1800
Industry: Telecommunications
Number of employees: 200-500

Posted:17 Month

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Duration of employment:

Permanent

Career field:

Telecommunications

Salary (Monthly):

Less than 35,000 PHP

Location of Job:

Valenzuela, Metro Manila, Philippines

Permanent Telecommunications Less than 35,000 PHP Valenzuela, Metro Manila, Philippines

Description:

Jobs Responsibilities:

  • Communicates with customers on the phone or by way of written correspondence to deal with concerns.
  • Resolves customer issues on the first call/contact whenever possible without having to transfer the caller.
  • Matching customers’ demands to Clients’ products and solutions and services
  • Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
  • Communicating specific information to internal and external clients and sharing understanding with colleagues

Jobs Qualifications:

  • Must have finished at least two years in college
  • At least 18 years old
  • Self-motivated
  • Good English communication skills
  • Team Player
  • Requires minimum supervision

What Do We Offer?

  • An open, friendly, and professional work environment.
  • A professionally and personally rewarding career.
  • Opportunities to grow and be promoted within the company.
  • The chance to travel abroad.
  • Performance incentives and employee perks and benefits.

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