Description:

Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority.
Ability to communicate both written and orally, accurately and effectively across different levels & cultural backgrounds.
Handle more complex customer situations involving multi-site problem resolution and escalations.
Perform necessary research and work cross functionally to identify and suggestion process improvements for problem resolution as observed via audit process.
Mentors new team members and encourages sharing among the QA team functions.
Supports projects required for servicing customers and Stericycle business
Quality improvement initiatives.
Remain proficient and current with customer service skills by answering customer calls.
Performs other related duties as required or requested.
Excellent in Microsoft Excel and Microsoft Powerpoint (PIVOT & VLOOKUP)
Candidate must possess at least Bachelor's/College Degree in any field.
At least 1 Year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employee specialized in E-commerce or equivalent.
Salary: Php 18,000 - Php 23,000 monthly.

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