Customer Service Representative

Job Description & Responsibility 

• Answering incoming calls, emails, or chats from customers and responding to their inquiries or concerns.
• Providing accurate and timely information to customers about the company's products, services, policies, and procedures.
• Handling customer complaints and resolving issues to their satisfaction.
• Escalating complex or difficult issues to senior colleagues or managers as needed.
• Maintaining accurate customer records, including contact information, interactions, and any relevant notes.
• Processing orders, returns, or refunds, and providing customers with status updates as needed.
• Collaborating with other departments, such as Sales or Technical Support, to provide a seamless customer experience.
• Keeping up-to-date with changes in the company's products, services, and policies to provide accurate information to customers.
• Identifying opportunities for process improvement and making recommendations to management.