Dayshift-Call Center Agent

Sapient Global Careers are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections, and Telco account

Job Qualifications:

• Must be a Senior High School graduate
• 18 years old and above
• With at least 6 months and above BPO experience
• Must have strong verbal and written English communication skills
• 35 kilometers away from the site
• Can do onsite work.

Job Responsibilities:

• Effectively manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions, and alternatives within the time limits, and follow up to ensure the resolution
• Follow communication procedures, guidelines, and policies

Sapient BPO to Its Employees:

Our goal is to outperform in all of our locations. Sapient understands that its employees are the most important asset for rendering effective quality services around the globe. That’s why Sapient gives its best efforts to attract and develop the best and the brightest professionals for the job. Sapient offers:

• HMO and dental coverage from Day 1 of employment
• Meal and other allowance
• Continuous education assistance and skills enhancement through training & personal development programs
• Paid Vacation and Sick Leave
• Office spaces with comfortable sleeping quarters
• Performance Incentives to improve effectivity
• Company Sponsored Team events to promote Team Efficiency
• Other Work-Life Balance Programs 

If you are interested, kindly send your resume through this email: Sign Up

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