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Job Post
Orbit Teleservices

SHS / HS Graduate - Call Center Agent

Orbit Teleservices Posted: 2 Month
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Description:

Orbit Job Portals Posting Format:

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively. 

 

List of vacancies we have for you:

 

  • Customer Service Representative
  • Technical Support Representative
  • Sales Representative
  • Travel Associate
  • Healthcare Specialist
  • Financial Associate
  • Telemarketer

 

Responsibilities:

 

  • Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions or information.

 

  • Maintain comprehensive knowledge of company products, services, policies, and procedures to effectively address customer inquiries.

 

  • Utilize CRM software and other relevant systems to document and track customer interactions, ensuring accurate and detailed records.

 

  • Escalate unresolved issues or complex inquiries to the appropriate department or supervisor for further investigation and resolution.

 

  • Strive to achieve and exceed individual and team performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution.

 

  • Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

 

Qualifications:

 

  • Amenable to working onsite(office-based)
  • Filipino Citizen, or hold relevant residence status
  • 18 years old and above
  • High school diploma or equivalent; further education or relevant certifications will be a plus.
  • Excellent verbal and written communication skills. Preferred language: English.
  • Strong active listening skills, patience, and empathy when dealing with customers.

 

Nice to have:

 

  • Proven customer service experience, preferably in a call center or customer support environment.

 

Further details will be discussed during the interview. Interested applicants may send their resume/CV/Portfolio to Sign Up to Apply

 


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