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Job Post
Sapient

TSR Agents

Sapient Posted: 2 Month
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Description:

One-day hiring process! Earn with incentives! We are looking for candidates with at least Customer facing experience working for our Technical Support Representative Agents prior in our Metro sites! Limited slots are available, submit your application now!

What’s in Sapient Global Careers?

For regular employees, we offer an industry-leading benefits package that includes:
● Competitive Salary
● Opportunity for rapid career growth for Top Performers
● HMO with 3 free beneficiaries on Day One
● Pioneer, Non-voice, and Easy Accounts Available
● Retirement/Life Insurance for Qualified Staff
● Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities:

  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • With or without BPO Experience
  • At least High School Graduate (Old curriculum) / ALS Graduate
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Must be 18 years of age

BE PART OF A GROWING TEAM AND ENJOY A WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you.
Click Apply Now to start your application :)


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