CSR - Local

• Documentation administration and tracking of consumer's accounts

• Adhere to prescribed standards by client in handling clients.

• Receive incoming calls from participants

• Answer participant questions, , as well as talk to participants to achieve full understanding of what critical information are being asked.

• Document all calls with regards to inquires

• Monitor Call Tracking for responses from administrative group so call returns are done in a timely path.

• Follow-up with clients within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let customer know inquiry is still being investigated.

• Provide high quality customer service on every call.

• Communicate clearly and effectively with clients.

• Promote good listening skills.