As a Healthcare Account Specialist, you will play a crucial role in ensuring that healthcare providers receive exceptional service and support. Your mission is to help healthcare practices and professionals navigate the complexities of healthcare accounts with expertise and compassion.
1.Serve as the primary point of contact for healthcare providers, offering assistance with account-related inquiries and concerns.
2. Collaborate with healthcare offices to facilitate billing and claims processes, ensuring accuracy and efficiency.
3. Assist providers in understanding insurance policies, reimbursement, and claims processing.
4. Investigate and resolve billing discrepancies, working with internal teams to reach resolutions.
5. Maintain detailed records of account interactions and update account information as needed.
6. Stay informed about healthcare regulations and industry changes that may affect billing and accounts.
7. Provide educational resources and guidance to healthcare providers regarding compliance and best practices.
8. Build strong and lasting relationships with healthcare practices to enhance client satisfaction.