Customer Assistance: Engage with customers through chat to address their inquiries, resolve issues, and provide information.
Technical Support: Assist customers with technical problems or questions related to our products or services.
Prompt Responses: Provide quick and accurate responses to customer inquiries to ensure a seamless chat experience.
Problem-Solving: Analyze and troubleshoot customer issues and find effective solutions.
Knowledge Sharing: Share product knowledge and helpful tips with customers to enhance their experience.
Documentation: Maintain records of customer interactions, transactions, and issues for reference and improvement.