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Customer Service Representative Posted: 1 Month
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• Answers phone calls and provides important information/ assistance to clients.

• Communicates with customer on the phone or using written correspondence to take care of concerns.

• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.

• Realizing the customers’ requirements as a result of effective listening and questioning skills

• Provide excellent information and case resolution pertaining to plan coverage and accounts

• Provide high quality customer service on every call.

• Communicate clearly and effectively with clients.

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