Customer Service Representative

• Answers phone calls and provides important information/ assistance to clients.

• Communicates with customer on the phone or using written correspondence to take care of concerns.

• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.

• Realizing the customers’ requirements as a result of effective listening and questioning skills

• Provide excellent information and case resolution pertaining to plan coverage and accounts

• Provide high quality customer service on every call.

• Communicate clearly and effectively with clients.