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Job Post
Strikingly Inc

Remote Bilingual Vietnamese Customer Support

Strikingly Inc Posted: 1 Month Work From Home
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Description:

Your job is to spread happiness and create WOW moments to our customers, specifically:

  • Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone
  • Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
  • Translate our product and all customer communications like newsletters, lifecycle emails and more
  • Develop expertise on our product and internal software to help our customers efficiently
  • Maintain happiness and positivity in every customer and team interaction

We ask our Happiness Officers to have:

  • Professional level on Vietnamese and English communication skills:
  • Strong passion to help people with different learning curves
  • Deep love for learning new things, problem solving, and analytical skills
  • Experience in customer service in a fast-paced environment
  • Availability to work at full time capacity (40 hours per week)
  • Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20Mbps internet connection

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