Philippines landscape
Job Post
LanceSoft inc.

Customer Service Representative (Banana Project)

LanceSoft inc. Posted: 5 Month
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Description:
  • Handle inbound and outbound calls according to defined quality, standards, policies, and procedures
  • Deliver excellent customer service and ensure customer satisfaction in all calls
  • Ensure accurate documentation of each call
  • Attend to customer queries, concerns, and complaints and provide first-time call resolution
  • Escalate calls to proper parties following proper protocols
  • Ensure compliance with all company policies and procedures
  • Keep oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems
  • Keep all company information which includes customer information confidential and secured

Qualifications

  • Under Graduate/Graduate Degree
  •  Worked in service Industry
  • Experience of 6 months and above desirable.
  • Experience in a call center will be an advantage
  • Healthcare experience will be an added advantage

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