Concierge

Job description

Responsibilities:

To consistently provide quality and value-added services to visitors/ guests of the shopping centre in gracious, attentive, courteous and service-oriented manner which include the following: -

• Assist in promotional activities such as Gift Redemptions, contests and follow-through necessary actions
• Administer redemptions and rewards for promotions in the shopping mall
• Maintain daily checklist and inventory of facilities such as baby strollers, wheelchairs, etc
• Handle Lost and Found cases
• Assist in setting up for events/ functions
• Escort VIPs during functions
• Conduct media tours/ handle tour groups
• Recommend dining venues

Requirements:

• SPM qualification and/or Certificate/ Diploma holder in Hospitality, Tourism, Hotel or Retail.
• Pleasant disposition, attentive, focused and confident responding to face-to-face or call enquiries and resolving difficult situations.
• Experience in a hotel, shopping centre, retail, tourism and food & beverage environment would be an added advantage.
• Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.
• Good general knowledge of surrounding areas of the shopping centre, local prominent landmarks and transportation infrastructure.
• Willing to work on shifts, weekends and public holidays.
• Fresh graduates (SPM holders, graduates from hospitality schools) are also encouraged to apply.

Job Type: Full-time

Pay: RM1,200.00 - RM2,000.00 per month