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Job Post
LanceSoft Inc.

Customer Service Representative

LanceSoft Inc. Posted: 2 Month
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Description:

LanceSoft Inc. Philippines is looking for a Customer Service Representatives!

Qualifications:

  • Minimum of 18 to 36 months experience as CSR.
  • Completed at least 2 year-course.
  • Invoice and inbound experience is a plus but not required.
  • At least SHS graduate but with 1 year experience in BPO.
  • Can start ASAP and amenable to work onsite.

Responsibilities:

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Maintain basic knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.

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