Customer Service Representative
LanceSoft Inc. Posted: 2 Month
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LanceSoft Inc. Philippines is looking for a Customer Service Representatives!
- Minimum of 18 to 36 months experience as CSR.
- Completed at least 2 year-course.
- Invoice and inbound experience is a plus but not required.
- At least SHS graduate but with 1 year experience in BPO.
- Can start ASAP and amenable to work onsite.
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.