Customer Service Representative

LanceSoft Inc. Philippines is looking for a Customer Service Representatives!

Qualifications:

• Minimum of 18 to 36 months experience as CSR.
• Completed at least 2 year-course.
• Invoice and inbound experience is a plus but not required.
• At least SHS graduate but with 1 year experience in BPO.
• Can start ASAP and amenable to work onsite.

Responsibilities:

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.