Customer Service Specialist

Click this link to apply: https://talkpu.sh/KRQ0YNNb

Job Details:

• Leading provider of technology-enabled revenue cycle management services
• US Healthcare Account
• Night Shift Schedule
• Voice-based operations
• Temporary WFH Setup

Benefits:

• Pioneer Account
• 1-day hiring
• Day 1 HMO after training
• Earn up to Php 42,000 plus 5K allowance
• Paid Training

Responsibilities:

• First point of contact interacting with patients over the phone
• Handles a high volume of incoming calls
• Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols
• Responds to questions and concerns and directs them to appropriate location or department
• Provides on-going communication with clinical staff regarding real-time patient status
• Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling
• Multitasks between several different technology systems to complete functions
• Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties
• Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols
• Informs patients of possible co-pays and deductibles needs to be paid at the time of service
• Reviews and analyzes financial information from the registration system and communicates information to the patient and business office
• Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients
• Performs all other duties and projects as assigned.

Requirements:

• Experienced in a customer service role
• At least 2 years in college
• Good communication skills
• Willing to work on night shift schedule
• Amenable to work in Taguig

Click this link to apply: https://talkpu.sh/KRQ0YNNb