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Job Post
Flash Express

Customer Service Associate

Flash Express Posted: 1 Month
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Description:

Job Roles and Responsibilities

  • Responsible for processing routine to complex transactions over the phone, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives.

  • May conduct account maintenance, report generation, and project work.

  • Responds to, researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or different departments.

  • May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements

  • Ensures identified risks and/or problems are clearly documented.

  • Refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.

Education:

  • At least 2nd year college level. 

Professional Experience: 

  • At least 6 months to 1 year experience as a CSR.

Others:

  • Excellent verbal, written, and interpersonal communication skills; 

  • Basic to Intermediate Microsoft Office skills

  • Must be able to adapt to assignments quickly. Ability to manage multiple tasks under pressure. Ability to manage time and meet or exceed all deadlines.

  • Flexible to work in any kind of schedule

 

 

 

 

 

 

 


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