Customer Service Associate

Job Roles and Responsibilities

• Responsible for processing routine to complex transactions over the phone, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives.

• May conduct account maintenance, report generation, and project work.

• Responds to, researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or different departments.

• May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements

• Ensures identified risks and/or problems are clearly documented.

• Refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.

Education:

• At least 2nd year college level. 

Professional Experience: 

• At least 6 months to 1 year experience as a CSR.

Others:

• Excellent verbal, written, and interpersonal communication skills; 

• Basic to Intermediate Microsoft Office skills

• Must be able to adapt to assignments quickly. Ability to manage multiple tasks under pressure. Ability to manage time and meet or exceed all deadlines.

• Flexible to work in any kind of schedule