Job Roles and Responsibilities
Responsible for processing routine to complex transactions over the phone, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives.
May conduct account maintenance, report generation, and project work.
Responds to, researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or different departments.
May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements
Ensures identified risks and/or problems are clearly documented.
Refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.
Excellent verbal, written, and interpersonal communication skills;
Basic to Intermediate Microsoft Office skills
Must be able to adapt to assignments quickly. Ability to manage multiple tasks under pressure. Ability to manage time and meet or exceed all deadlines.
Flexible to work in any kind of schedule