Philippines landscape
Job Post

CSR Position (fresher graduates are welcome)

AscentPro Posted: 1 Month
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  • First point of contact interacting with patients over the phone
  • Handles a high volume of incoming calls
  • Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols
  • Provides on-going communication with clinical staff regarding real-time patient status
  • Multitasks between several different technology systems to complete functions
  • Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties
  • Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols
  • Informs patients of possible co-pays and deductibles needs to be paid at the time of service
  • Reviews and analyzes financial information from the registration system and communicates information to the patient and business office
  • Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients
  • Performs all other duties and projects as assigned.

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