Customer Service cum Admin

• Meet & greet customers and attend customers enquiries timely, friendly and professionally from walk in until the customers leaves.
• Manage all reservations matters.
• Perform check in and check out procedure for treatment guests according to SOP.
• Handle all phone calls, text messages as well as emails in a timely manner.
• Handle payments and take care of the cash with high caution.
• Handle customer complains.
• Manage membership details.
• Prepare in house food and beverage for customers.
• Attend other party enquiries and pass message to relevant person in charge eg: suppliers, hotel management/ landlord, gov authorities, etc.
• Attend sales training and always well prepared with product knowledge and up to date sales info.
• Actively support deck sales and event matters including members invitations, deck set up, gift preparations, and at different locations when necessary as assigned by management.
• Keep the reception area and coffee bar clean and tidy.
• Constantly clean and clear serving tables after guests leave; wash and dry cups and dishes.
• General administrative work and key in reports as required by management.

Job Requirements:

• At least SPM holder.
• Able to speak good English and Bahasa Malaysia, and preferably other language / dialects such as Mandarin / Hokkien or Cantonese.
• High standards of personal appearance, well groomed.
• Well spoken in person and over the phone.
• Excellent communication skills.
• Well organised with ability to multitask.
• Basic computer skill.